Frequently Asked Questions | OmOm Gemstone Jewelry

Payment

What payment methods do you accept?

We accept payment in credit card - American Express, VISA, Mastercard, and PayPal.

What currencies can I use?

Listed currencies available are: Great British Pound, Euro, United States Dollar, Canadian Dollar, Japanese Yen, Danish Krone, Norwegian Krone, Swedish Krone, South Korean won, and Singapore dollar.

Shipping & Delivery

Do you ship internationally?

Yes! We currently ship to following countries.

America: Canada, United States
Europe: United Kingdom, France, Germany, Denmark, Finland, Luxembourg, Netherlands(except Antilles), Norway, Spain, Sweden
Asia: Japan, Singapore, South Korea

Can I get my order delivered to a P.O. BOX address?

Yes, you can have your order delivered to a P.O. BOX address.

>> For more questions:

Please CLICK HERE for the details of Shipping & Delivery.

Orders

Where is my order?

Your order should arrive within the time frame of the delivery method, which you can double check in your order confirmation. If the delivery time frame has passed and you've still not received the items, please contact us at service@omom-gemstone-jewelry.ca

Can I cancel my order?

Unfortunately not. Once an order is submitted, it cannot be modified or cancelled. But you can return your order by mail as soon as you receive your package.

My tracking number is invalid. Why?

The tracking number in the shipping label just created has not yet been scanned by carrier's system. Please wait 12 to 24 hours and check back again. The tracking data will show up.

My tracking says delivered but I haven't received the item yet.

Please allow up to 3 business days from your expected delivery date before contacting us for an investigation. You may also contact the carrier to investigate further.

Are shipping fees refundable?

All shipping costs, including return costs are non-refundable but will only be refunded if your product you received was damaged or faulty.

Returns & Exchanges

Please CLICK HERE for the details of Returns & Exchanges.

Metaphysical Properties

Please note that all metaphysical or healing properties listed in our website are searched from various sources or healers. The information is added as part of the service for our customers to select the gemstones and not meant to treat medical conditions. OmOm Gemstone Jewelry does not guarantee the validity of any of these statements.

Any other questions? Feel free to ask us!!